Return & Refund Policy
1. Introduction
At Bright Tuition Delhi NCR, we aim to provide a smooth and satisfactory tutor-matching experience for every parent and student. Since we offer tutoring services rather than physical products, this policy explains how refunds, cancellations, and tutor replacements are handled.
2. Free Demo Class
We offer a free demo class before you commit to any paid tuition. We strongly recommend attending the demo class to ensure the tutor is the right fit before making any payment. No charges apply for demo classes.
3. Tuition Fee Refunds
- If you are not satisfied with the assigned tutor after the paid sessions begin, you may request a tutor replacement free of cost, instead of a refund.
- If a suitable replacement tutor cannot be arranged within a reasonable time, a prorated refund will be issued for the remaining unused sessions, after deducting any applicable service or convenience charges.
- Refund requests must be raised within 7 days of the issue arising (e.g. tutor unavailability, quality concern, or mismatch with requirement).
- No refund will be provided once a tuition session/course has been fully completed as scheduled.
4. Non-Refundable Charges
The following are non-refundable once paid:
- Registration or convenience fees (if charged separately from tuition fees)
- Fees for sessions already conducted and attended
- Any payment gateway or transaction charges
5. Cancellation by the Student/Parent
- You may cancel a scheduled session or ongoing tuition arrangement by informing us at least 24 hours in advance.
- Cancellations made with proper notice are eligible for rescheduling or credit toward future sessions.
- Repeated last-minute cancellations may affect eligibility for future refunds or tutor replacements.
6. Cancellation by Bright Tuition Delhi NCR
If we are unable to provide a tutor as committed, or a session is cancelled from our end, you will be offered either a rescheduled session at no extra cost or a full refund for that specific session.
7. How to Request a Refund
To request a refund, replacement, or cancellation, please contact us with your name, phone number, and details of the booking:
Email: brighttuitionbureau@gmail.com
8. Refund Processing Time
Approved refunds will be processed within 7–10 business days to the original mode of payment.
9. Changes to This Policy
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
10. Contact Us
For any questions regarding returns, refunds, or cancellations:
Bright Tuition Delhi NCR